[IMPORTANT] New version release and software update is needed

The software needs to be updated to the latest version to accommodate the upgraded nodes Due to the recent frequent interruptions and blocking of nodes, some nodes have become less available and less stable, so we had to upgrade some nodes completely. The new features after the upgrade have greatly improved the node stability and resistance to ... Read More »

18th Apr 2023
Solution for node timeout

If you are experiencing node timeout issues (especially widespread failures), this may be due to not updating to the latest node configuration, you can refer to this guide to do so.

If the problem persists after updating the configuration, please submit a ticket to contact customer service to help resolve the problem.

19th Oct 2022
Not activated after payment

If the service is not activated immediately after you have paid, please check again after 15 minutes. 

If the issue persists, please do not hesitate to submit a ticket at any time and we'll help you get it resolved as soon as possible!

2nd Jun 2020